Selecting a vendor isn’t always easy, especially when everyone is claiming to be the best. You’ve already made the first step in recognizing the value of enterprise appointment software but now you have the tough decision of selecting a vendor. And it’s not always easy knowing what you should be looking for. There are two parts to consider when researching enterprise appointment software, well three if you ask me.
The external facing capability that allows your customers to book online, or through their mobile app. This is usually what most people imagine when they think enterprise appointment scheduling. And in our experience, this is really the easy part. However, not all enterprise appointment software behave similarly or have the same functionality.
Here are few questions you should consider when reviewing the customer facing capabilities of enterprise appointment software:
Organizations often don’t spend enough time considering until later what impact enterprise appointment software has on the business operation side. However, this is essential for successful implementation. Your staff will be spending a lot of time utilizing the tool so it is important that the tool is intuitive and easy to use to allow them to create more bookings in less time..
Here are few questions to keep in mind when selecting an enterprise appointment scheduling vendor for your team:
Analytics and reporting are often overlooked or not even considered when selecting enterprise appointment software. However, this alone is worth investing in intelligent enterprise appointment software.
By capturing appointment data, it enables you to make informed business decisions. Most companies aren’t currently capturing this information, even though it is invaluable to executives and your company. Reporting and analytics can help you answer questions like:
Overall, when selecting a vendor you want to ensure they can work with you, and are responsive to your needs. Take the time to really understand what the vendor brings to the table.. Scheduling an appointment isn’t enough, it’s what your organization can capture and understand along the way.